KPIs for Fiscal 2021 CSR Initiatives: Targets and Results

Stakeholder KPI (KPI critical for enhancing social value)

(Assessment   ○: Achieved   △: Target achievement rate 80 to <100%   ×: Not achieved)

  Stakeholder KPI FY 2021 targets FY 2021 results Evaluation
Local communities & global society
Return profits to society S
Sustainable tax payments to local or national authorities Make tax payments in all countries Payments made
Establishment of a low-carbon society / Environmental conservation E
CO2 emissions and ratio of CO2 reduction with basic unit (t-CO2, t-CO2/units) Reduce 2%/year Reduced by 2%/year
Customers
Innovative technologies S
Number of world-first products developed 1 2
Provision of outstanding quality / Customers first S
IQS*1 evaluation of US seats by J.D. Power Ranked 1st place in the 2023 Seat CQR*2 - -
Shareholders and investors
Return profits to shareholder G S
Sustainable capitalization by delivery of dividends (payout ratio) 30% 34%
ROE Approx. 10% 7.0%
Equity ratio Approx. 40% 38.2%
Company members
Respect for company members S
Company members’ satisfaction (KPI on vibrant work environment) Over 80% positive response rate to
“satisfied with corporate life” question
71.5%
Business partners
Fair / transparent dealings G S
Suppliers’ satisfaction Injustice reports: 0
(positive response rate up by 10%)
Injustice reports: 0
(positive response rate up slightly)

CSR KPI (KPI contributing to enhanced social value)

(Assessment   ○: Achieved   △: Target achievement rate 80 to <100%   ×: Not achieved)

  CSR KPI FY 2021 targets FY 2021 results Evaluation
Local communities & global society
Compliance G
Implementation level for Guiding Principles 90% 75.1%
Confidentiality management G
Number of confidential information leaks 0 0
Compliance with laws and regulations G
Number of bribery violations 0 0
Fair/transparent dealings G
Number of violations of antitrust laws 0 0
Environmental conservation E
Number of environmental abnormalities and complaints *3 0 Abnormality 1 ×
Ratio of waste reduction with basic unit (t/units) Reduce 1%/year Reduced by 1.1%/year
Rate of reduction in water consumption with basic unit (m³/unit) Reduce 0.5%/year Reduced by 0.6%/year
Number of trees planted as part of reforestation activities 54,000 trees/year 56,349 trees/year
Social contribution S
Number of volunteer activity participants (Japan) Total number: 7,200 Total number: 585 ×
Customers
Customers first S
Prize-winning awards from customers Received Award for Excellence multiple times at Toyota Motor Corporation’s three principal awards. 1
Shareholders and investors
Disclosing information in a timely and appropriate manner G S
Compliance with timely and appropriate disclosure Compliance 100% 100%
Dialogue with investors 5 times / year 5 times
Provide impartial information to individual investors 4 times / year 3 times ×
Company members
Respect for company members S
Number of female managers 27 persons 24 persons
Designated employment rates of persons with disabilities Designated employment rate more than 2.3% 2.33%
Company members turnover rate of less than 3 years of joining the company Less than 2.5% 2.62% (21persons)
Encouragement to take paid holidays Union members
Zero employees taking less than 14 days per year
71 persons
Managers
Zero employees taking less than 6 days per year
35 persons
Overtime hours
(Union members 660 hours/year)
Zero incidence of union members working more than 660 hours of overtime per year 0 persons
Overtime hours (Union members 65 hours for three consecutive months) Zero incidence of union members working 65 hours of overtime for three consecutive months 0 persons
Safety / Health S
Number of fatal accidents (company members, temporary workers, fixed-term plant workers) 0 0
Receipt and coverage ratio for legal health check / voluntary health check 100% consultation ratio for health checks in Japan region 100%
100% in regions outside Japan 100%
Lifestyle disease: Ratio of persons with BMI of 25 or above Target person ratio:30.0% or less 30.6%
Lifestyle disease: Smoking rate 33.1% or less 31.7%
Stress check execution rate 100% 100%
Business partner
Fair / transparent dealings G S
Hold Supplier CSR briefing Development of the 2025 Environmental Action Plan, showcasing examples Introduction of contents of action taken by Toyota Boshoku and its suppliers
Ensure suppliers conduct self-assessment Self-assessment less than 50 points: 0 Self-assessment less than 50 points: 4 companies
Conduct a self-check and internal audit on purchasing ethics inside Toyota Boshoku (departments related to purchasing and subcontracting) Cases of serious breach: 0 Cases of serious breach: 0
Safety S
Number of fatal accidents by non-Toyota Boshoku group workers or members Fatal accidents: 0 Fatal accidents: 0

G Governance
S Social
E Environment

  • Initial Quality Study (IQS) serves as the industry benchmark for new-vehicle quality measured in the early stage of ownership
  • Seat Component Quality Report: a report that collects seat category data and information concerning seat and seat belt suppliers from IQS and APEAL (Automotive Performance, Execution And Layout)
  • Abnormalities: In case oil, etc., has leaked into a public waterway at a level that exceeds legal, by law and agreement standard values
    Complaints: In case of contact from a local citizen, government, etc., alleging physical damage or psychological effects on account of the company