The Toyota Boshoku group is working to comprehensively reinforce risk management and reduce risks in order to respond swiftly to major risks including management risk, risk in daily operations, risk associated with disasters and accidents, risk arising from the external environment such as global warming and water, and social reputation risk*.
- Risk of losing societal trust
Risk management activities
Businesses, regions, the corporate operation unit and other functions are working together to counter pertinent risks and implement a PDCA (plan-do-check-action) cycle for risk management activities. Toyota Boshoku strives to prevent and minimize damage by identifying and managing risks in an integrated manner and sharing risks within the Toyota Boshoku group.
In fiscal 2021, we strengthened our risk response to natural disasters by conducting evacuation drills in a manner that avoided the “Three Cs” of virus transmission, by stockpiling masks, operating information tools (including a safety confirmation system), and by developing systems for initial response to coronavirus. Japan has experienced several powerful typhoons in recent years, and with this in mind, we have revised our typhoon response manual to clarify the roles of related functions in the event of a typhoon, and to establish a system that can respond quickly in an emergency. With the introduction of the Chief Officer System in 2021, we have established a new position of Chief Risk Officer (CRO) and a global risk management system for the group centered on the CRO in order to promote more effective risk management activities.
The risk management system, and associated activities
Initiatives in fiscal 2021
As part of preventative measures taken in response to the fund-leakage incident that occurred in Europe in 2019, a recurrence preventative measures committee has been established, with the President taking the position of overall responsibility, and the Segment Chief, Corporate & Profit Management Segment taking responsibility for promotion. Additionally, we have implemented numerous measures, including reviewing our business dealings and workflow, improving system support, building a climate of rules compliance, increasing awareness among company members, engaging in company member training, and sending further emails to all management positions and overseas accounting positions designed to prompt caution.
From 2021, we are working under the supervision of the Risk Management Promotion Meeting to ensure dissemination and establishment of preventive measures, as well as to prevent loss of vigilance about danger over time.
Confidentiality management and information security
The Toyota Boshoku group considers the appropriate management of confidential information to be a key element of our business activities. We have both re-created our group-wide Information Security Policy from the ground up, and assembled a global confidential information management system. Additionally, we are working together as one group to systematically and continuously strengthen our information security.
In addition, based on the All Toyota Security Guideline (ATSG) common to the Toyota Group and other guidelines, the Company and its domestic and overseas consolidated subsidiaries are working to establish internal systems, disseminate rules, provide training, and conduct checks so that the same level of security can be ensured globally. Since the ATSG are reviewed periodically to ensure that they can respond to a rapidly changing environment, the group companies in each region conduct evaluations and measures based on the latest standards.
As a result of workstyle innovation, as well as the effects of the COVID-19 pandemic on working environments, work from locations such as company members’ homes and from satellite offices has become more widespread. In response to this, we have strengthened the security of our IT environment, updated our confidentiality management regulations and procedures, and taken measures to prevent leaks of confidential information.
Additionally, in response to an increase in the number of viruses and targeted phishing in recent years, we carry out training of company members, as well as periodically send imitation phishing emails to improve company members’ ability to detect scams.
Toyota Boshoku has developed a partition that can be retrofitted to the driver’s seat of vehicles as a splash shield in the passenger cabin, and started full-scale demonstration tests using commercial taxis in April 2021.
The newly developed partition is designed for attachment to the driver’s seat. In addition to preventing the dispersion of droplets, attaching a blower fan with a filter to the partition also supplies clean air to the driver’s seat. An air shield is also formed as another measure for reducing the risk of droplet adhesion.
These features were designed based on technology that Toyota Boshoku has cultivated through our experience in the development of human-centered spaces. By retrofitting the partition to the driver’s seat of taxis and other shared vehicles, we will provide a comfortable, safe, and reassuring cabin space.