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Before contacting us

Please note the following before sending inquiries.

  • Although we do our best to reply to your inquiries as soon as possible, we cannot guarantee a rapid response or a reply in all cases. Thank you for your understanding in advance.
  • All replies are prepared with the intention of answering your specific inquiry. The content of our replies are prohibited, in whole or in part, to be used for other purposes or disclosed to third parties without our permission.
  • Please note that inquiries received on Saturdays, Sundays or during company holidays (including year-end through New Year holidays and summer holidays) will be addressed from the following business day.