What does "Competitive Collaboration" mean? Most importantly it recognizes that our relationships and successes are interdependent. It accepts and embraces that we exist in an environment in which we have competitors and competing objectives. It drives us to jointly define the best solution for our business relationship.
What is success in a competitive collaboration environment?
Value becomes the measure of success in both buying and selling. Business is evaluated across all products and services, not just on a part by part basis. All parties understand and are playing by the rules of the game (both buying and selling rules).
Toyota Boshoku America (TBA) group will develop and reward suppliers for performance and improvement. Commitments made by our buyers are made on behalf of our entire organization. We request that suppliers monitor and respond to performance results provided by TBA group.
<Our Expectations of Suppliers>
We expect suppliers to provide the best possible products at the most competitive price. Suppliers need to undertake product development and deploy manufacturing processes that address the customer's needs and wants. The following outlines our expectations:
Manufacturing is carried out by people, so it is of utmost importance to secure a safe environment for people to carry out manufacturing without worry. In a safe working environment, workers can concentrate their efforts on manufacturing, and make products of good quality.
One of our highest priorities at TBA group is quality. Consistently high quality is the main reason for our products excellent reputation and for the trust we enjoy from customers. We need to keep up with customers' increasing expectations of product quality. We appreciate suppliers' understanding that quality is an absolute prerequisite for our business, and we expect that all TBA group suppliers will devote themselves to quality in development and production. The TBA group shall perform development of supplier quality management systems development with the goal of obtaining supplier conformity to the technical specification TS16949. Conformity with ISO9001:2008 is the first step in achieving this goal.
We expect suppliers to offer the most competitive prices in the world. Suppliers need to develop new and innovative production technologies to support continuing cost reduction efforts.
TBA group maximizes efficiency through lean manufacturing, by producing only what is needed, only when it is needed, and only the amount that is needed. We expect suppliers to contribute to this lean efficiency in preparation for our production operation.
Customer expectations are mounting with regard to technology and environmental protection. Our suppliers need to grasp these expectations and address them a step ahead of their competition through innovative products and technologies.
TBA group values communication and clarity of expectations with our suppliers to address these points. TBA group has set up specific Terms and Conditions. These expectations are directly related to TBA group long-term objectives.
TBA group is committed to being North America's number 1 interior supply company. To ensure that suppliers can clearly understand our process for production preparation, a Supplier Quality Manual (SQM) and Package Policies and Standards have been developed.
While our entire society must further increase awareness of environmental issues, businesses also are being required to make great efforts in establishing a "recycling-based society". To pass along a rich and abundant environment to the next generations, TBA group is actively practicing activities to preserve the environment. We request that suppliers follow these activities.
Environmental Management System
All suppliers must establish "an environmental management system" based on ISO 14001 standards.
Our priority is to eliminate any danger to the public and the environment posed by the release of hazardous substances. We request that all suppliers notify us of the types and amounts of all chemical substances in the parts, materials and indirect materials are comprised in any product.
Banned or Controlled Substances
All information and data concerning banned or controlled substances, CO2 emissions and other environmentally-related information for products must be reported.